our policy & cash app order
mateks cosmetics
Need help? scroll bellow for more information or purchase with cashapp!
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order information
Shipping Policy: PROCESSING TIMES FOR ALL ORDERS IS 7-10 BUSINESS DAYS!!! THIS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS. SHIPPING TIME IS 2-5 DAYS DEPENDING ON YOUR CHOSEN PREFERENCE *PLEASE DO NOT SPAM US ABOUT WHERE YOUR ORDER IS AFTER A FEW DAYS OF PLACING A PURCHASE YOU WILL GET AN EMAIL REGARDING YOUR ORDER
matek
damaged packages
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incorrect address
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refund or order cancel
if you received your order damaged you must report the damage in 24 hours or receiving your package you will be asked for proof with pictures of the damage
Customers can have items shipped directly to their door by ordering online. Please be sure to put your correct mailing address. WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES! For your convenience, shipping rates are based on your location and is calculated at the time of checkout. International and domestic shipping available. If an item is returned, you are responsible to cover the reshipment fees if you would like us to resend your package
all orders are made 24 hours when you place an order, to get a refund you must request it in the first hour of making an order to cancel, WE DO NOT give refunds if you order has already been made and packaged we use time,money, and packaging
